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United Way In the News


Each day we face uncertainties in life. Some uncertainties may be a simple question to a community resource and some uncertainties may be a complex issue such as one struggling with thoughts of suicide. Since 2014, Helpline Center Specialists have been assisting Yankton County residents through the uncertainties of life. The Helpline Center is celebrating national 2-1-1 on day on February 11, 2018 by promoting and raising awareness of the day. 

Available 24/7, residents may connect with a Helpline Specialists by dialing 211 or texting their zip code to 898211. Through a phone call or text message, residents are connected to community resources and support. Over 400 contacts were made through phone or text messages in 2017. Many requests are made looking for information and referral to local non-profit and government resources such as where is the public landfill to where is the food pantry, the 211 Helpline is a free resource for all individuals to use. Individuals are also able to access the database of programs through

In addition to providing information and referral, the 211 Helpline provides listening and support along with crisis-related support to individuals. In 2017, 70 of the individual contacts from Yankton County provided support to individuals experiencing thoughts of suicide or other listening and support issues.

The Helpline Center also partners with Yankton County Emergency Management to provide public impact texting to those who have joined the group. To receive public impact text messages, text the keyword YCOEM to 85511. These messages are sent on an as needed basis as situations arise to keep the public informed. Currently, there are 491 individuals receiving these messages.

The next time you are faced with an uncertainty in life simple or complex, the 211 Helpline Center will be there to answer the phone or text message. Dial 211 or text your zip code to 898211 to connect with a specialist. 


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